This policy explains what we collect when you use this site, call our number or send the contact form. It's written for visitors in the United States.
What you send through the form
Your name, phone number, the truck's location, the truck and trailer, and the problem you describe. We also record which page you sent it from, the page that referred you, and your country. We don't store your IP address with your request.
We store this in a Google Sheet (Google) and send it to ourselves as an email notification (Resend).
When you call
Calls run through Twilio. We keep call details: your phone number, the number you called, the time and length of the call, and whether it was answered. We don't record live conversations.
If nobody picks up and you leave a voicemail, Twilio stores the recording and creates a written transcript. We keep the recording, the transcript and your number, and send them by email to the people handling your call.
When you tap a call button
The site sends one call_click event to PostHog, on its European servers. It says which page and which button were tapped, with a random ID created for that tap. It doesn't use cookies, and it doesn't build a profile of you.
When you visit the site
Cloudflare hosts this site. Like any web host, it processes technical details such as your IP address and browser in its logs, to deliver and protect the site.
Who we share it with
Call and lead details are shared with the independent mechanic who does the work,so they can reach you, find the truck and do the job. That includes your voicemail, if you leave one. The mechanic handles those details in their own business.
The companies named above handle information for us to run this service. We may also share information if the law requires it.
How long we keep it
We keep it while it's useful for handling your request and for our records, and you can ask us to delete it sooner.
Your choices
To see or delete what we hold about you, or to ask a question about this policy, email [email protected]. We can delete our own records. For anything the mechanic holds, we'll tell you who to ask.
Changes to this policy
We may update this policy by posting a new version on this page.